REFUND POLICY
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DATE OF LAST UPDATE: DECEMBER 5, 2022
RETURNS POLICY
We want you to find products that moisturize your skin and make you feel good. Our goal is for you to be completely satisfied with our products. We will accept any full-sized product for a return or exchange, as long as it is received within 60-days of initial purchase receipt.
WHAT ARE THE STEPS TO RETURN PRODUCTS?
Our support team will assist you. We can also recommend products for exchanges. It is important that you contact us before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our support team.
1. Connect with our support team at support@mynataliejune.com
If you would like to return or exchange an item, after contacting our support team at support@mynataliejune.com, you will receive an RMA #, please include this number in the package with the products you are returning.
Freehearted Family Returns
635 Hunters Haven Ln
Huger, SC 29450
2. Pack your return
Please safely pack the products and include the return form. Include the RMA #.
CAN I RETURN A BUNDLE?
Bundles are only eligible for returns or exchanges if all of the pieces of the bundles are included in the return. Further, returns received that have not been discussed with our support team at support@mynataliejune.com, and that are not in compliance with our Return Policies will be held for seven (7) days. If outside the 60-day return time-frame, products will be returned to the sender at their expense or donated.
WHAT IF I RECEIVED AN ORDER WITH BROKEN ITEMS, MISSING ITEMS, OR MY PACKAGE IS MISSING?
Please contact the support team at support@mynataliejune.com as soon as possible after receiving your delivery, or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of two (2) business days to file a claim with the carrier before sending a replacement. Please know we are unable to assist with items that arrived broken, missing items, or missing packages, outside of the 60-day return/exchange policy time-frame or without a photo of the broken items and/or package. Please email what item was damaged or wrong in the order. We ask that you submit a picture of the wrong or damaged article with the Pack slip lying next to the product to help us manage your request in a timely fashion.
